After-sales support contacts and manufacturers’ warranties

All defective accessories are handled directly by Microsoft’s support service.

Contact details

Xbox accessories : https://support.xbox.com

PC accessories : https://microsoft.com/hardware/support

​Phone support : +33 9 70 01 90 90

Nintendo accessories (excluding consoles) are covered by Nintendo’s direct warranty. Return requests must be submitted in accordance with Nintendo procedures.

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Contact details

Support website : https://www.nintendo-sav.fr/sav​​

Phone support : +33 1 34 35 46 01

Fax : +33 1 34 24 90 85

Address : SAV Nintendo France, 10 Avenue du Fief, Bloc 24, 95310 Saint-Ouen-l’Aumône

Sony audio and video accessories are covered by a 2-year warranty directly provided by Sony, starting from the final customer’s purchase date.

To benefit from the warranty, the final customer’s purchase receipt and the Innelec invoice must be provided.

Regarding batteries, the gradual loss of charging capacity due to normal use and time is considered normal wear and is not covered by the warranty.

Contact details

Support website : https://www.sony.fr/support

​Phone support : +33 1 55 69 51 27 (Monday to Friday, 9am to 6pm)